Info on your Orders

Do I have to register on the site to purchase?
You don't need to register on the site. Le Coccinelle gives you the opportunity to shop quickly.

Will I receive a confirmation email after making the payment?
Yes. After your payment has been successfully processed, you will receive an email confirming your payment. You will also receive a second email informing you that your order has been processed and shipped.

Can I make changes after I've made the payment?
We process orders very quickly. Orders are usually shipped within 48 hours. We'll do our best to accommodate your needs. However, if your package has already been shipped, we won't be able to make any changes.

How can I check/track my order?
The tracking number is NOT sent by email! About 15 days after placing your order, you'll receive an email informing you that the tracking number to track your package is available directly in your account . Simply log in to your account and go to the "Orders" section.
NOTE : If you made a quick purchase, you'll need to create an account to access your purchase information and track your package. If you have any difficulty doing so, please contact us at infolecoccinelleshop@gmail.com

Can I exchange an item? Can I return an item?
Check the Exchanges and Returns section .